FAQ

Questions we get asked most.

If something here is not covered, send us a note through the application form and we will answer directly.

How much does EasyOrder cost?

There is no monthly subscription and no setup fee. You pay a commission per order, agreed with you based on your volume and always well below what the delivery marketplaces charge. Send us an enquiry and we will come back with a rate for your business. Stripe bills card processing separately at their standard rate.

How long does onboarding take?

Usually within 24 hours. Once your business is verified you can start building your menu immediately, and most kitchens are live within a couple of days.

Do I need special hardware?

No. EasyOrder works with any standard 80mm thermal receipt printer through our silent printing bridge, so most kitchens use the printer they already own.

How do I get paid?

Payments go directly to your own Stripe account. You are not waiting on a platform payout cycle, and the money is yours from the moment it settles.

Do I own my customer data?

Yes. Orders, contact details, and order history belong to your business, which is the main thing you give away when you sell through a marketplace.

Can I run more than one location?

Yes. Each location or brand gets its own storefront and menu, with reporting available per site.

Can customers pay cash on collection?

Yes. You choose which payment methods to accept, including cash on collection or delivery alongside card payment.

What happens if I want to leave?

There is no fixed term. You can stop taking orders through EasyOrder whenever you like, and we will help you export your menu and order history.

Ready to take orders directly?

Join the restaurants and kitchens running their own ordering on EasyOrder.